Making a good, first impression.
Making a good impression is something we talk about and
everyone would like to do; how important is it?
Advances in neuro science have shown us that our first
impression of someone and theirs of us, will last a relatively long time. In fact, the research shows we will have
seven subsequent meetings before the impression is revised, even slightly.
To be accepted and influential, it would follow, we must ‘make
a good impression’; but what is a good impression. At The Yes Project we have decided it is
being able to emphasise quickly with a stranger, to gain their trust, and that
the impression will be formed in less than ten seconds of meeting.
Because we use the lessons of ethology, (The study of human behaviour and social organization
from a biological perspective), to find the reasons; coupled with the research
of Professor Robert Cialdini (The Psychology of Persuasion. Harper Collins.
1984) we realise it is when two strangers recognise each other as being alike,
being alike, as in, from the same troop or tribe, originally. Cialdini recognised that we are influenced
positively by people we decide are like us.
The reasons we make that decision can be complex in the modern World,
back in our pre-history we needed to recognise members of our own group. To make the mistake of trying to join the
wrong group would have had serious consequences for our health and well-being.
This decision is made by the emotional part of our brain,
the Limbic. This part of our brain has
not changed much since our ancestors were swinging in trees and we have kept it
because it keeps us safe. The Limbic
does not reason, it sees every situation as a threat or as no threat. In order to fulfil its function, this part of
the brain works five times faster than our rational brain. When we meet a stranger for the first time we
decide if the stranger is friend or potential foe. They make the same decision about us in
exactly the same way, emotionally.
How can we ensure we make a good impression on a stranger
and through that impression be able to influence then and subsequently, have
them find us persuasive? We need to
appear to be like the stranger, one of their kind and we can do that be
establishing empathy. Some people are natural
empathisers, the rest of us need a technique or method in order to make that
important good, first impression and gain the trust, even liking of a
stranger. When we are alike and liked we
are influential. A simple test is to
think about people whose advice you trust, who you might go to with a problem
or for an opinion, are they people you like?
Are they people you consider to be like you, have similar beliefs and
tastes, people you get on with easily?
Helping people learn how to empathise and create empathy
within ten seconds is an essential part of helping people to be influential and
persuasive, the aim of The Yes Project.
We have agreed that the people we like and are like us are those who
will advise us correctly, who will influence and persuade us. People we are most likely to say yes to.
In short we, at the Project, have concluded that only those
people who we make a good impression on are likely to say yes to us. Making a good, first impression is not a
matter of personal charm or charisma it is a learnable technique.
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